Frequently Asked Questions

What is your Refund and Returns policy?

To read the Refund and Returns Policy, click here.

What payment methods are accepted?

 We accept major credit and debit card.

How long does it take to process and ship an order?

Orders take between 1-3 business days to process, pack and ship. Therefore, all orders placed on weekends and holidays will be processed the following business day.

Can I cancel or make changes to my order?

Once an order has been submitted, orders cannot be changed.

To cancel an order, click here to contact us. Please note that once an item is shipped, it cannot be cancelled.

Can I reset my password?

To restore your password on elenidecor.com, simply click on “Lost your password?” on the My Account page and follow the instructions in the password reset email.

From where are the products being shipped?

All products are handmade in Quebec, Canada. Therefore they are shipped directly from Quebec.